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We always adhere to the concept of "customer needs first", transforming the scene demands of each customer into customized artificial grass solutions, making green Spaces more in line with actual usage needs.
On the demand response side, we have formed a professional consulting team to offer one-on-one on-site survey services. Based on the site size, usage scenarios (such as sports training, children's activities, commercial displays, etc.) and the customer's budget, we precisely recommend product types and installation plans. For special sites such as irregular-shaped roofs and narrow courtyards, modular custom cutting can be provided to ensure a beautiful paving effect and maximize utilization.
In the product delivery stage, we have established a standardized construction process. Our certified professional team will provide on-site installation services, strictly controlling details such as flatness and joint treatment. At the same time, we promise to shorten the construction period and minimize the impact on the normal use of our customers. After delivery, free usage training and maintenance guidance will also be provided, along with a set of cleaning tools, enabling customers to easily master daily maintenance skills.
In addition, we have established a complete customer feedback mechanism. Our 24-hour online customer service is always ready to respond to inquiries and after-sales needs. We offer free maintenance services during the warranty period. With a full-chain service from demand insight to after-sales guarantee, we are committed to enabling every customer to enjoy a worry-free and considerate artificial grass purchasing experience, and making green Spaces truly serve life and career.
